What is the status of my background check

Check your report status online using the Check Status link.

You are entitled to one free copy of your First Advantage report within 12 months, or if you meet the following criteria:

• You have been notified of an adverse action or denied housing or employment based on information in your consumer file within the past 60 days.
• You reside in a state where you are entitled to more than one free copy in any 12 months.
• You suspect that your file may contain fraudulent information, or you are a victim of identity theft.
• You are unemployed, or you currently receive public assistance.

You can request a copy of your report by completing this form.

Reports are not automatically available due to local laws, regulations, or employer requests. If you have additional questions, please contact your regional data privacy representative:

• Canada, Latin America, and South America: USDataPrivacy@fadv.com.
• Europe, Middle East, and Africa: gdpr@fadv.com.
• SAPAC*: privacy.sapac@fadv.com.
• NAPAC**: privacy.napac@fadv.com.

*Australia, New Zealand, Malaysia, Thailand, Indonesia, Brunei Darussalam, Cambodia, French Polynesia

**Bangladesh, China, India, Japan, Pakistan, Philippines, S. Korea, Singapore, Sri Lanka, Hong Kong, Taiwan, Vietnam, Bhutan, British Indian Ocean Territory, Kazakhstan, Macau, Mongolia, Nepal

If you believe there is an error, submit a dispute, call 800-845-6004, or email consumer.documents@fadv.com. Reinvestigations are generally completed within 30 days of receipt. Please complete this form.

If you would like to freeze your data you can complete this form, call 800-845-6004, or email us at consumer.documents@fadv.com.

If you believe you are the victim of identity theft, you should contact the credit bureau(s) for information on how to place a fraud alert or file a block on your consumer credit file. To place a security freeze on your First Advantage consumer files, view the previous question and answer. For U.S.-based candidates, additional information on identity fraud may be found on the Federal Trade Commission’s Identity Theft Data Clearinghouse website at www.consumer.gov/idtheft.

If you need to send information or additional information to complete your background check use the link provided by the employer to submit the requested documentation. If you have not received a link, please contact your prospective employer.

We’re here to help. Visit help.fadv.com and click “Chat with a live agent” for assistance.

Victims of severe forms of trafficking in persons or sex trafficking can request that adverse items of information be blocked from their consumer reports. This can be done by submitting Victim Determination documentation and identifying the Adverse Items of Information.

Please complete this form. You can call our toll-free number: 800.845.6004, email us at consumer.documents@fadv.com, or write to us at either of the following mailing addresses:

First Advantage
1 Concourse Parkway NE, Suite 200
Atlanta, GA 30328

First Advantage
11800 Exit Five Parkway, Suite 120
Fishers, IN 46037

A consumer report is background information collected by a background screening company and provided to prospective employers which may include information used to evaluate a person for employment, housing, credit, or other eligibility decisions.

The Fair Credit Reporting Act (FCRA) is a federal law that gives consumers rights related to consumer reports and the ability to dispute inaccurate or incomplete information.

The Fair and Accurate Credit Transactions (FACT) Act amends the FCRA and gives eligible consumers the right to request a free file copy from certain agencies every 12 months.

A full file disclosure is a consumer’s request for all information on an individual held by a consumer reporting agency to be delivered to the requesting consumer. First Advantage does not maintain a “consumer file” on individuals. Still, we may have information in the form of a consumer report or data in our databases on individuals, including criminal and civil court records.

“Eligible” means that the consumer report meets the employer’s criteria for hiring or housing. “Decisional” means that the First Advantage customer has configured the results in the background check to require additional review by the employer. First Advantage does not determine and has no control over the criteria used to make its decisions. If you have questions about your background check results, please contact the employer.