Contact
We look forward to hearing from you. Existing customer contact Information is below. If you are a potential NEW customer, please click here to get started. If you’re looking for information on our office locations, click here.
If you do not know which of the following numbers to call, please call 800.888.5773 to reach general customer service.
Contact First Advantage® Support
Enterprise Advantage
- Call +1 800.888.5773 within the U.S. or Canada
- Email: client.services@fadv.com
- Email: invoice@fadv.com
Background Direct
- Call +1 844.244.4756
- Email: support.backgrounddirect@fadv.com
Fingerprint Advantage
- Call +1 877.491.1752
- Email: teamabg@fadv.com
XTDForce
- Call: +1 844-535-3217
- Email: XTDForceCustomerCare@fadv.com
I-9 Tracker
- Call: +1 877-875-7911
Option 3, Option 2, Option 1 - Email: I9Support@mitratech.com
- Support Hours: 8am to 5pm PST (M-F)
Resident Solutions
- Call +1 800.487.3246
- Email: resident.support@fadv.com
CAST (Client.FADV.ca)
- Call: +1 800.833.7511
- Email: customer_support@fadv.ca
CSPi (CSPi.FADV.com)
- EMEA client support: +44 (0) 800 088 5473
- Australia/New Zealand client support: +612.9017.4300
- Philippines client support: +632.859.2111
- Singapore client support: +65.6653.7200
- Hong Kong client support: +852.3978.6888
Contact First Advantage® Sales
North America and Canada Employment
- U.S. Sales: +1 844.718.0087
- Email: Contact First Advantage North America Sales
- Canada: +1 416.961.1611
- Toll free within Canada: +1 800.833.7511
- Email: Contact First Advantage Canada Sales
North America Resident
- Sales: +1 844.717.0510
- Email: resident.solutions@fadv.com
EMEA
- United Kingdom: +44 (0) 800 088 5473
- Dubai: +971 527295959
- Email: Contact First Advantage EMEA Sales
APAC
- Australia: +612.9017.4300
- Beijing: +86.010.65505506
- Hong Kong: +852.2810.6448
- Japan: +81.3.5422.3460
- Korea: +822.512.3931
- Malaysia: +60.3.5624.4390
- New Zealand: +64.9.438.5232
- Philippines: +63.2.8859.2100
- Shanghai: +86.21.60914840
- Singapore: +65.6534.3262
- Zhuhai: +86.0756.2312393
- Email: info.asia@fadv.com
India
- India, Bangalore:+91.22.4069.7000
- Email: info.india@fadv.com
Office Locations
We Are A Global Company
With physical offices all around the world, we can support all customers. Now in 26 locations, with 4,000+ employees completing background checks in 200+ countries and territories.
Need Additional Assistance?
I am applying for a job at a company other than First Advantage:
- Please contact the human resources department at the company hiring for the position. Requests for candidate password resets, tests and other forms must be done with the HR department at the employer with whom you are applying.
- I have a question about my employment background check.
- Obtain a free copy of your employment background check. Email questions about report results to Background Check Questions.
Data Privacy Contacts
- Please find information regarding our Data Privacy Officer for Canada and Singapore on our Privacy Policy.
- To obtain additional information about the privacy practices and policies of First Advantage in connection with its preparation and processing of investigative consumer reports, please contact us at privacy@fadv.com.
I would like to become a partner.
- Learn more about partnering with First Advantage
- Submit a Referral to our Partner Team
- Email our Business Development group.
Media Inquiries
- Email questions to Marketing
