Contact

Contact

We look forward to hearing from you. Existing customer contact Information is below. If you are a potential NEW customer, please click here to get started. If you’re looking for information on our office locations, click here.

If you do not know which of the following numbers to call, please call 800.888.5773 to reach general customer service.

Contact First Advantage® Support

Enterprise Advantage

Background Direct

Fingerprint Advantage

XTDForce

I-9 Tracker

  • Call: +1 877-875-7911
    Option 3, Option 2, Option 1
  • Email:  I9Support@mitratech.com
  • Support Hours: 8am to 5pm PST (M-F)

Resident Solutions

CAST (Client.FADV.ca) 

CSPi (CSPi.FADV.com) 

Contact First Advantage® Sales

North America and Canada Employment  

North America Resident

EMEA 

APAC 

India 

Office Locations

We Are A Global Company

With physical offices all around the world, we can support all customers. Now in 26 locations, with 4,000+ employees completing background checks in 200+ countries and territories.

View Locations
Global Background Check Services

Need Additional Assistance?

I am applying for a job at a company other than First Advantage: 

  • Please contact the human resources department at the company hiring for the position. Requests for candidate password resets, tests and other forms must be done with the HR department at the employer with whom you are applying. 
  • I have a question about my employment background check.
  • Obtain a free copy of your employment background check. Email questions about report results to Background Check Questions. 

Data Privacy Contacts 

  • Please find information regarding our Data Privacy Officer for Canada and Singapore on our Privacy Policy. 
  • To obtain additional information about the privacy practices and policies of First Advantage in connection with its preparation and processing of investigative consumer reports, please contact us at privacy@fadv.com. 

I would like to become a partner. 

Media Inquiries