Customers

About Billing & Payments

For your convenience, First Advantage offers ePay, our convenient online portal where you can review and download your invoice. We also offer a secure online portal where you can choose to pay via credit card or ACH.

If you would like to learn more about how to read your invoice and how our billing process works, please visit: http://learn.fadv.com/newinvoice

Online Invoicing EPay

Visit ePay, our online portal, to conveniently access your invoices and invoice details and initiate a billing inquiry. If you don’t have access to ePay, please contact our ePay support team at the address below:

ePay Support: epaysupport@fadv.com
ePay: https://epay.fadv.com/ 

We also offer the ability to receive your paper invoice electronically via email. If you would like to enroll in electronic invoicing please contact our billing support team at the address below.

Billing Support: billing.support@fadv.com

EPAY 

Payments By Check

BACKGROUND SCREENING SERVICES PAYMENTS BY CHECK 

Regular lockbox mailing address for background service accounts:

First Advantage Background Services Corp   
P O Box 403532 
Atlanta, GA 30384-3532   

OCCUPATIONAL HEALTH (DRUG TESTING) PAYMENTS BY CHECK  

Regular lockbox mailing address for Occupational Health (Drug Testing) :

First Advantage Occupational Health Services Corp
P O Box 404064  
Atlanta, GA 30384-4064

Online Payments By Credit Card Or ACH

ELECTRONIC PAYMENT SERVICES 

For your convenience, we accept electronic payments through a secure online payment site administered by Billtrust. We currently accept Visa, MasterCard, Discover and American Express, as well as electronic check payments via ACH.

ONE-TIME PAYMENTS

If you would like to make a one-time payment on your account,
please visit: One-Time Payment

TO MAKE A ONE-TIME PAYMENT

1. Enter your customer account number, amount you wish to pay and any related remittance information (company name and invoice numbers).
2. Select “Bank Account” to pay by electronic check or “Credit Card” to pay by credit card.
3. Enter your bank account or credit card information. 
4. Enter your email address where you would like a confirmation message sent and then click “Next”.
5. Review your payment details and then click “Authorize” to complete your payment.
6. If you have any questions regarding the online service please contact our online payments support team at the address below:

ONLINE PAYMENTS SUPPORT

onlinepayments@fadv.com

Payments By ACH Or Wire

If you would like to pay your invoice by ACH or wire, please contact our client service team at the address below and they will supply you with the appropriate banking instructions.

Client Service
client.services@fadv.com 

When making a payment by ACH or wire please use the CTX format, providing your customer name/number(s) and invoice details, to ensure proper and timely posting of your payment. 

If you are not able to use the CTX format or have additional remittance details, please send those to our Cash Applications team at the address below.

Cash Applications
FADVPaymentRemittance@fadv.com