Product Updates

We have introduced criminal record search automations that help deliver faster results for your criminal searches, giving you a more streamlined hiring process:

• November 24, 2025: Automations for all Massachusetts counties

Improved Navigation for More Information workflow

Candidates can now input any requested “More Information” using our more modern, intuitive Next Generation Profile Advantage (NGPA) navigation experience, reducing confusion and the amount of these tasks that go uncompleted by candidates. Learn More

New Session Timeout Notification Increases Visibility for Candidates

A new timeout warning, along with an overall refreshed look and feel for our Candidate Hub experience, helps address prior candidate frustrations and provides increased visibility into when the candidate may be signed out of their account.

E-Verify Workflow Enhancements

New E-Verify Further Action Notice (FAN) enhancements allow you to benefit from a time-saving workflow that supports electronic delivery to capture the required information to proceed to the next step in the E-Verify case management workflow. Reach out to your Customer Success Partner to opt-in today! Learn More

More User-Friendly Candidate Experience for Scheduling Physicals

Candidates can now utilize our convenient, streamlined Online Scheduler tool for both DOT and non-DOT physicals, allowing you to manage the physical screening process electronically versus relying on a paper Chain of Custody (CoC) form. Learn More

Additional Preferences Support Contingent Hiring and Offer Greater Flexibility

Contingent Hiring enhancement allows you to define “Closed Pending” case scoring rules to tailor to your hiring strategy and risk tolerance. Reach out to your Customer Success Partner to opt-in today! Learn More

Manual Order Workflow Update Provides Streamlined Experience

A manual order workflow update recently released within the Additional Info tab that now aligns your Client Hub experience more closely with the classic ScreeningDirect experience. This update will be automatically applied and will provide you with a more streamlined, efficient experience. Learn More

Managed State Compliance Renamed to Candidate Report Copy

“Managed State Compliance” has been renamed to “Candidate Report Copy” to better align with the current First Advantage naming convention. The Candidate Report Copy service will continue to be listed under the Services tab, in the Administrative Services section of Order Manager and will not appear in the Consumer Report.

Enhanced US Employment Verifications Transportation Records

We have strengthened the Verified! database by adding historical and ongoing Transportation Verification employment records. This enhancement helps to give you faster, more cost-effective employment verifications. Learn More