ScreeningDirect

Manual Order Workflow Update Provides Streamlined Experience

A manual order workflow update recently released within the Additional Info tab that now aligns your Client Hub experience more closely with the classic ScreeningDirect experience. This update will be automatically applied and will provide you with a more streamlined, efficient experience. Learn More

Managed State Compliance Renamed to Candidate Report Copy
“Managed State Compliance” has been renamed to “Candidate Report Copy” to better align with the current First Advantage naming convention. The Candidate Report Copy service will continue to be listed under the Services tab, in the Administrative Services section of Order Manager and will not appear in the Consumer Report.

Streamlined Login Experience with Direct Dashboard Access
To improve your experience and reduce clicks, we will now route you directly to your Client Hub dashboard upon login – ensuring faster access to the tools and features you use most. Learn More

Self-Service Random Drug & Alcohol Screening Orders

You now have the flexibility to create random drug and alcohol orders on your own – either individually or in batches. This enhancement empowers you to manage your random testing program more efficiently and with greater control. Learn More

Easier Access to International Identity Results
For non-FCRA products, identity results for international candidates can now be easily viewed and downloaded via Administrative Services PDF in the Order Manager – streamlining access to critical candidate information and supporting faster decision-making. Learn More

Unified Brand Experience Following Acquisition
As part of our acquisition with Sterling, we’re introducing a refreshed brand experience across candidate, customer and login touchpoints. Updates include a modernized logo, updated customer care contact details, standardized email templates, and more – reflecting our unified identity and commitment to delivering a seamless experience.

Expanded WOTC Access in Candidate Hub
Work Opportunity Tax Credits (WOTC) is now available through the Candidate Hub, making it easier to identify eligible candidates and unlock potential tax savings.
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