Product Updates
Product updates & resources to help keep you informed, supported, and getting the most from your experience with First Advantage. See key updates, new features, and helpful tips.
E-Verify Workflow Enhancements
New E-Verify Further Action Notice (FAN) enhancements allow you to benefit from a time-saving workflow that supports electronic delivery to capture the required information to proceed to the next step in the E-Verify case management workflow. Reach out to your Customer Success Partner to opt-in today! Learn More
More User-Friendly Candidate Experience for Scheduling Physicals
Candidates can now utilize our convenient, streamlined Online Scheduler tool for both DOT and non-DOT physicals, allowing you to manage the physical screening process electronically versus relying on a paper Chain of Custody (CoC) form. Learn More
Additional Preferences Support Contingent Hiring and Offer Greater Flexibility
Contingent Hiring enhancement allows you to define “Closed Pending” case scoring rules to tailor to your hiring strategy and risk tolerance. Reach out to your Customer Success Partner to opt-in today! Learn More
Manual Order Workflow Update Provides Streamlined Experience
A manual order workflow update recently released within the Additional Info tab that now aligns your Client Hub experience more closely with the classic ScreeningDirect experience. This update will be automatically applied and will provide you with a more streamlined, efficient experience. Learn More
Managed State Compliance Renamed to Candidate Report Copy
“Managed State Compliance” has been renamed to “Candidate Report Copy” to better align with the current First Advantage naming convention. The Candidate Report Copy service will continue to be listed under the Services tab, in the Administrative Services section of Order Manager and will not appear in the Consumer Report.
Enhanced US Employment Verifications Transportation Records
We have strengthened the Verified! database by adding historical and ongoing Transportation Verification employment records. This enhancement helps to give you faster, more cost-effective employment verifications. Learn More
Expanded State Fingerprinting Services
We’ve expanded our fingerprinting services to 13 states, making it easier to meet compliance requirements alongside your background screening orders. You can now request fingerprinting in Colorado, Florida, Indiana, Massachusetts, Missouri, New Jersey, New York, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and West Virginia. Learn More
DOT Verifications for Non-US Drive Addresses
If you hire drivers with non-US addresses who operate in the US, you can now include Department of Transportation (DOT) Verifications as part of the candidate’s background check. This enhancement helps you meet compliance requirements more easily and helps create a smoother hiring process. Learn More
Streamlined Login Experience with Direct Dashboard Access
To improve your experience and reduce clicks, we will now route you directly to your Client Hub dashboard upon login – ensuring faster access to the tools and features you use most. Learn More
