First Advantage has won a Bronze Stevie Award in the Customer Service Success – Technology Industries category in the 19th annual Stevie Awards for Sales & Customer Service.
“We are thrilled to receive this award, which is a testament to our commitment to customer service excellence. Our customer-centric approach sets us apart in the industry, and it is our dedicated Customer Care team that truly brings this vision to life,” said Victor Sachs, SVP, Customer Service and Digital Transformation at First Advantage. “Their relentless pursuit of going the extra mile to serve our customers is what makes all the difference. Thank you to our team members for your hard work and passion; you are the heart of our success!”
This award recognizes the significant strides that First Advantage’s Customer Care organization has made over the past four years in transforming service delivery to customers worldwide. Through the implementation of a state-of-the-art cloud-based telephony system that enables self-service and seamless routing, as well as the launch of the innovative service model, ‘Click. Chat. Call,’ they have enhanced both customer and agent experiences. The award-winning team’s commitment to operational excellence and the use of AI solutions for automation have been pivotal in driving efficiency and increasing customer satisfaction.
This is the third year in a row First Advantage’s Customer Care organization has received this recognition. In 2024, the team received two Silver Stevie® Awards, Achievement in Customer Experience category and Contact Center of the Year (Over 100 Seats) – Technology Industries. In 2023, the team received a Gold Stevie® Award for Front-Line Customer Service Team of the Year – Technology Industries category and a Bronze Stevie® Award for Achievement in Customer Experience.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
More than 2,100 nominations from organizations of all sizes and in virtually every industry, in 45 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of 176 professionals worldwide on seven specialized judging committees.
