First Advantage Corporation (NASDAQ: FA), a leading global provider of employment background screening and verification solutions, has been honored with a Gold Stevie® Award for Front-Line Customer Service Team of the Year – Technology Industries category and a Bronze Stevie® Award for Achievement in Customer Experience in the 17th annual Stevie Awards for Sales & Customer Service.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada on Friday, March 3.
“At First Advantage, our goal is to deliver amazing customer service and create raving fans. We are accomplishing this through our laser focus on our tools, technology, and most importantly, our people,” Victor Sachs, SVP, Customer Service and Digital Transformation said. “I am proud of our amazing global Customer Care team members who make our customers their number one priority!”
First Advantage’s award-winning Customer Care organization has undergone a transformation over the past two years to better serve customers across the globe. From implementing a global state-of-the-art cloud-based telephony system enabling self-service and seamless routing for a better customer and agent experience to restructuring the Customer Care department’s leadership — the team has doubled down on operational excellence, driving structure, process, and automation for efficiency and increased customer satisfaction. In addition to structural and process improvements, the department’s SLA, CSAT, and Employee Engagement scores have also substantially improved.
“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards President Maggie Miller. “The judges have recognized and rewarded their achievements, and we join the judges in applauding this year’s winners for their continued success.”
About First Advantage
First Advantage (NASDAQ: FA) is a leading global provider of employment background screening and verification solutions. The Company delivers innovative services and insights that help customers manage risk and hire the best talent. Enabled by its proprietary technology, First Advantage’s products help companies protect their brands and provide safer environments for their customers and their most important resources: employees, contractors, contingent workers, tenants, and drivers. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories on behalf of its approximately 33,000 customers. For more information about First Advantage, visit the Company’s website at https://fadv.com.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.