Enhanced Login
Stronger account security with multi-factor authentication for all users.
2026 Release · Enterprise Advantage
A faster, simpler way to manage screening
A redesigned customer experience built to eliminate friction and accelerate decisions — spend less time navigating and more time taking action.
Enhancements Based on Your Feedback
You spoke. We listened.
4,000+
aggregated data points across 18 months shaped every change in this release.
Constant Observation
Real-time interaction analytics across the platform.
Regular Surveys
In-platform questions about everyday pain points.
Targeted Focus Groups
Deep sessions with our largest customers.
What's New
Three changes with clear impact
Introducing visible improvements to the workflows you use most.
01 — Person Record
The whole candidate, on one page
The Order Details page is now the Person Record — candidate invite details, profile information, and order data brought together in a central location.
- Unified candidate view — profile, invite, and screening results in one record
- Real-time order visibility — status and required actions at a glance
- Decision-ready layout — locate key details and confidently take the next step
- Seamless Classic access — jump to Classic Enterprise Advantage for advanced workflows without leaving the page
02 — Smart Search
Find anyone in seconds
Locate invites, employment screening orders, and recently viewed items from a single, unified search bar — no more guessing which screen to start on.
- Unified search across invites, profiles, and orders
- Auto-suggest for faster results as you type
- Quick links to commonly accessed actions
- Recent orders & activity for continuity and efficiency
03 — Navigation
A cleaner path to every task
A modern, horizontal navigation bar with simplified dropdowns and consolidated functionality — ending the overlap of similar actions scattered across sub-menus.
- Reorganized menu — complete key tasks with an intuitively structured navigation
- Centralized batches — manage all batch activities from one location
- Front-and-center utilities — help, notifications, chat, and logout moved to the top-right
Rolling Out Through 2026
Automatic enhancements for Enterprise Advantage
There’s nothing to install and nothing to opt into — these updates reach your team as they release. Explore what’s here today, and keep an eye out for what’s next.
On the Roadmap
An ongoing commitment of improvements
With First Advantage, you can expect regular, feedback-driven enhancement — with more in progress.
Improved Search
Deeper filtering and refinements on top of the new smart search.
In-App Live Chat
help.fadv.com chat brought directly into the experience, with no redirect.
Intelligent Agent
A natural-language assistant to answer questions about your screening program.
We're With You
Everything you need to get comfortable, fast
No learning curve required — support is built into the experience and available whenever you want it.
In-App Tour
A guided walkthrough of the newest enhancements, right where you work.
Quick Reference Guide
A concise overview of Smart Search, Navigation, and the Person Record.
On-Demand Webinar
Learn more about our update strategy from product leaders.
Help & Live Chat
Resources available to you 24/7 via help.fadv.com.
