Reaching a 99% primary source verification success rate has been a game-changer. We’ve reduced bottlenecks, improved consistency, and strengthened confidence in every hire.”
Challenge
The organization relied on primary source verifications (PSV) to meet credentialing standards, but incomplete verifications frequently required internal follow-up. This created:
- Increased administrative burden on internal teams
- Delays in onboarding and time-to-fill
- Inconsistent verification outcomes across high volumes
With thousands of monthly employment and education verifications, improving successful completion rates without increasing manual effort became a priority.
Solution
Over the course of six months, First Advantage redesigned verification workflows to improve successful completion rates and reduce inefficiencies. Enhancements included:
- Increased and structured outreach attempts to verify sources
- Smarter primary source strategies, including deeper research and source identification
- Candidate documentation used to support primary source verification, reducing stalled requests
These changes created a more consistent, scalable verification process while maintaining primary source standards.
Results1
The organization achieved measurable improvements in verification performance:
- 8% increase in primary source employment verification success rates, capping success at ~99%
- Improved consistency across 3,500–4,000 monthly employment and education verifications
- Reduced reliance on internal teams for follow-up and exception handling
- Faster, more predictable verification timelines
Why Improved Verification Performance Made the Difference
By optimizing verification workflows, the organization was able to:
- Strengthen confidence in credentialing outcomes
- Reduce operational burden on internal teams
- Support faster, more efficient hiring at scale
This approach demonstrates how structured, technology-enabled verification strategies can improve both performance and scalability in healthcare hiring.
Why First Advantage?
First Advantage helps organizations integrate background screening with confidence. With coverage in more than 200 countries and territories and 100+ ATS and HCM integrations, we support faster, candidate-friendly hiring across the entire workforce lifecycle.
Learn how First Advantage helps healthcare organizations build trusted workforces.
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This content is offered for informational purposes only. First Advantage is not a law firm, and this content does not, and is not intended to, constitute legal advice. Information in this may not constitute the most up-to-date legal or other information.
Readers of this content should contact their own legal advisors concerning for their particular circumstance. No reader, or user of this content, should act or refrain from acting on the basis of information in this content. Only your individual attorney or legal advisor can provide assurances that the information contained herein – and your interpretation of it – is applicable or appropriate to your particular situation. Use of, and access to, this content does not create an attorney-client relationship between the reader, or user of this presentation and First Advantage.
Customer Profile
Customer Profile
A large U.S.-based healthcare staffing organization supporting hospitals and health systems nationwide, managing high volumes of credentialing and onboarding for clinical talent.
