Recognition highlights First Advantage’s commitment to exceptional customer experiences, global support excellence, and service innovation
First Advantage has been recognized as the winner of multiple Stevie® Awards — Gold, Silver, and Bronze — as part of the 24th Annual American Business Awards®. The honors were received in the following categories: Multilingual Customer Support, Customer Service Executive of the Year (Delia Medina), Customer Service Department of the Year, and Customer Service Innovation of the Year.
The American Business Awards are the U.S.A.’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.
Nicknamed the Stevies for the Greek word meaning “crowned,” the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 9. Tickets are now on sale.
Over 3,600 nominations from organizations of all sizes and nearly every industry were submitted for consideration in a wide range of categories. More than 250 professionals worldwide participated in the judging process to select this year’s Stevie Award winners.
“We’re honored to receive this recognition, but we see it as a milestone, not a finish line. Great customer care isn’t a department, it’s a culture, and we’ve worked hard to make it the heartbeat of everything we do,” said Victor Sachs, Chief Customer Care Officer, First Advantage. “We have invested in AI, tools, and technology, but it’s really about our amazing employees across the globe who are inspired by our customers to raise the bar every single day.”
“Organizations across the United States continue to set a high standard for innovation and performance,” said Stevie Awards President Maggie Miller. “The breadth and quality of nominations submitted to the 2026 American Business Awards reflect a dynamic and competitive business environment, where organizations are finding new ways to drive growth, deliver value, and make an impact. We congratulate all of this year’s Stevie Award winners and look forward to celebrating their accomplishments at our June 9 awards ceremony in New York.”
Details about The American Business Awards and the list of 2026 Stevie winners are available at www.ABA.StevieAwards.com.
About First Advantage
First Advantage (NASDAQ: FA) is a global software and data company. We provide comprehensive, end-to-end identity solutions, criminal background screening, credential verifications, drug and health screening, and continuous risk monitoring. Combining AI-powered proprietary technology platforms with proprietary data, primary source data, and third-party data, we help organizations hire with confidence and manage risk across the entire employee lifecycle. With over 80,000 customers worldwide – including approximately two-thirds of the Fortune 100 – we deliver fast, comprehensive, and reliable solutions for employers, their candidates, and their employees. We conduct more than 200 million screens annually across over 200 countries and territories, supported by our verticalized go-to-market strategy, decades of experience, and proprietary databases containing over 1 billion records. For more information, please visit our website at https://fadv.com/.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, the Stevie Awards for Sales & Customer Service, and the new Stevie Awards for Technology Excellence. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes, as well as the people behind them, the Stevies recognize outstanding workplace performance worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Supporting sponsors of The 2026 American Business Awards include Golden Hour Veterinary Telemedicine, Melissa Sones Consulting, Persistent, and SoftPro.
Media Contact
Katelyn Brower
Director, PR, Social, Events
Katelyn.Brower@fadv.com
