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We look forward to hearing from you. Existing customer contact Information is below. If you are a potential NEW customer, please click here to get started. If you're looking for information on our office locations, click here.

If you do not know which of the following numbers to call, please call 800.888.5773 to reach general customer service.

Contact First Advantage® Support: 

Enterprise Advantage 

 

Background Direct: 

 

Fingerprint Advantage: 

CAST (Client.FADV.ca) 

 

CSPi (CSPi.FADV.com) 

Contact First Advantage® Sales: 

NORTH AMERICA AND CANADA: 

 

BACKGROUND DIRECT: 

 

EMEA: 

APAC: 

INDIA: 

Need Additional Assistance?

I am applying for a job at a company other than First Advantage: 

  • Please contact the human resources department at the company hiring for the position. Requests for candidate password resets, tests and other forms must be done with the HR department at the employer with whom you are applying. 
  • I have a question about my employment background check.
  • Obtain a free copy of your employment background check. Email questions about report results to Background Check Questions. 

 


Data Privacy Contacts 

  • Please find information regarding our Data Privacy Officer for Canada and Singapore on our Privacy Policy. 
  • To obtain additional information about the privacy practices and policies of First Advantage in connection with its preparation and processing of investigative consumer reports, please contact us at privacy@fadv.com

 


I would like to become a partner or reseller. 

  • Learn more about partnering with First Advantage 
  • Submit a Referral to our Partner Team 
  • Email our Business Development group

 


Media Inquiries 
Email questions to Marketing

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