How MasTec Improved Driver File Compliance With Qualification Management

Challenge

MasTec had been using First Advantage’s Enterprise Advantage Driver Management solution to manage driver qualification records. While the system provided access to driver information, compliance status, attached documents, and standard reports, many routine updates still had to be routed back through First Advantage for completion. This slowed the team’s ability to resolve issues and keep records current.

The team also relied on basic search and standard reports, requiring administrators to run and manually review reports to identify expired documents and compliance gaps. As MasTec increased its focus on compliance, it needed more self-service control, configurable dashboards, and reporting tailored to different users.

Results at a glance

• 2X faster
  Routine record-management tasks
• 1 hour saved daily
  Reporting and compliance review
• Below 50% to over 80%
  Driver file compliance

Solution

MasTec transitioned from First Advantage Enterprise Advantage Driver Management to QMS to gain more self-service control and advanced reporting capabilities. Building on the core driver information and document management features of the previous system, QMS enables authorized users to update driver records, rosters, and file status as documentation is received.

QMS also adds customizable dashboards, advanced search capabilities, custom reporting, and expanded communication tools. Advanced searches can be converted into dashboard widgets and used to support automated driver communications, helping each user surface the metrics, exceptions, and alerts most relevant to their work.

Results

1. Faster record management with fewer handoffs
   Real-time file and roster updates reduced requests routed through the auditing team or service manager. Authorized users could update records and file status directly into the system. Together, these changes have enabled the team to complete tasks twice as fast, as estimated by the MasTec team.
2. Clearer visibility and stronger compliance oversight
   Custom dashboards put key metrics and expired-document alerts in one place. Advanced searches can be converted into dashboard widgets, while role-specific views give each user the information most relevant to their work. Custom reports can include user-defined fields and be exported for closer review. With dashboard widgets, tasks that once required running and manually reviewing standard reports now take only a few moments. MasTec estimates this saves the team about one hour each day. Just as important, the dashboards make compliance gaps easier to identify and resolve quickly. MasTec reports that these improvements helped increase driver file compliance from below 50% to over 80%.

Why QMS made the difference

Self-service access

Authorized users can update driver data, rosters, and file status as documentation is received.

Role-based dashboards

Configurable dashboards give each user a focused view of relevant metrics and alerts.

Direct driver communication

Email and SMS alerts and direct uploads help the team collect missing or expiring documents.