Kelly Ann McGrath
Vice-President, Customer Success, First Advantage
Kelly Ann McGrath is a Senior Customer Success Executive with over 15 years of experience in SaaS, specializing in human capital management across talent acquisition, recruitment automation, onboarding, learning and development, and compliance.
She is passionate about helping organizations maximize the value of their technology investments by aligning strategy with execution — driving adoption, improving ROI, and enhancing the customer experience. Her focus is on delivering strong satisfaction, retention, and long-term value.
Kelly Ann holds a Bachelor of Science in Marketing and brings cross-industry experience spanning staffing, retail, hospitality, and transportation. She resides outside Philadelphia, Pennsylvania.