Get Staffing Answers Fast with First Advantage’s Click.Chat.Call  

In the staffing industry, fast turnaround times are key, with 53% of staffing professionals citing hiring speed as their main priority based on our recent research. When the job market is at a low ebb, it is more important than ever for staffing professionals to hang onto the candidates they have by processing their applications quickly and providing them with an excellent onboarding experience. 

However, there are many potential stumbling blocks in the hiring process that can lengthen turnaround times and increase candidate attrition. From background screening to paperwork, various steps can give rise to delays and bottlenecks.  

We’ve talked before about the importance of finding a background screening provider who can leverage technology to streamline the hiring process and simplify key onboarding tasks, like I-9 and E-Verify management.  

Customer support is another essential aspect that can be overlooked by employers. If your staffing professionals are spending a few hours a day on the phone to inquire about file statuses, discrepancies, and other concerns, that’s time not being spent attracting top talent, speeding up key tasks, and personalizing the candidate experience. 

To address this recurrent pain point and help staffing professionals recruit smoothly and quickly, we have recently launched Click.Chat.Call, our award-winning new customer support model leveraging both AI and human support expertise to give you the answers you need, fast.  

Here’s what you and your HR team can expect from Click.Chat.Call. 

An innovative approach to customer support 

Intuitive and technology-driven, Click.Chat.Call adds two new support channels to the traditional customer support model: 

• Click provides you with quick, 24/7 self-service at your fingertips, empowering you to look up file statuses and informative articles. 
• Chat provides you with an online chat system that lets you connect easily with a live human agent to help you troubleshoot any problems affecting your files. 
• Call isn’t going away! Our next-gen, AI-assisted telephony solution routes your calls to the person best equipped to answer your questions. 

Let’s have a more in-depth look at each of these features. 

 First launched in 2023, Click provides you with 24/7 access to a large library of information about common client and candidate issues that includes over a thousand articles, as well as a file status tool and the ability to look up Customer Cases. Our customers have stated that they prefer self-service for simple inquiries, such as password resets and file statuses, making Click a popular support channel, with a projected 4 million visitors by the end of 2025. 

If you can’t find an answer to your inquiry through Click, Chat offers you an alternative customer support channel. Available from 8 AM to 8 PM (ET), Monday to Friday, Chat lets you connect with a live specialist from around the world, with most contacts being connected within 60 seconds. AI-assisted translation lets us provide this service in over 125 languages. Currently, this channel provides you with the fastest, clearest, and most efficient form of live support, which makes it a great choice if your inquiry cannot easily be resolved through self-service. To use Chat, visit help.fadv.com and select “Chat with an expert.” 

Finally, Call remains available to you, with expanded support hours from 8 AM to 8 PM (ET), Monday to Friday. Our next-generation telephony system leverages AI for intelligent routing, customer feedback voice recognition, and sentiment analysis in order to provide you with a better support experience. As part of this initiative, you will notice new names popping up over the phone and in your inbox; that’s because we’ve cross-trained our expert staffing support teams to provide you with more available people to help you. Customer inquiries are generally resolved quickly, with most contacts connecting within 2 minutes. 

For background screening providers, a commitment to speed and innovation shouldn’t stop at the background check. Your customer support model should also reflect the latest technological developments, as well as a dedication to helping you streamline the hiring process and quickly attract the talent you need.  

Visit help.fadv.com to try out Click.Chat.Call and get fast answers for your inquiries. To look into setting up a background screening program with First Advantage, contact our experts.