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Billing & Payments

About Billing & Payments

For your convenience, First Advantage offers ePay, our convenient online portal where you can review and download your invoice. We also offer Advantage Pay, a secure online portal where you can choose one-time or recurring payments via credit card or ACH.

Online Invoicing ePay

Visit ePay, our online portal, to conveniently access your invoices and invoice details and initiate a billing inquiry. If you don’t have access to ePay, please contact our ePay support team at the address below:

ePay Support: epaysupport@fadv.com
ePay: https://epay.fadv.com/

We also offer the ability to receive your paper invoice electronically via email. If you would like to enroll in electronic invoicing please contact our billing support team at the address below.

Billing Support: billing.support@fadv.com

ePay

Payments by Check

Background Screening Services Payments by Check 

Regular lockbox mailing address for background service accounts:

First Advantage Background Services Corp   
P O Box 403532 
Atlanta, GA 30384-3532  
 

Occupational Health (Drug Testing) Payments by Check  

Regular lockbox mailing address for Occupational Health (Drug Testing) :

First Advantage Occupational Health Services Corp
P O Box 404064  
Atlanta, GA 30384-4064

Online Payments by Credit Card or ACH

Advantage Pay Electronic Payment Services 

For your convenience, we accept electronic payments through Advantage Pay, a secure online payment site administered by Bank of America. We currently accept Visa, MasterCard and American Express, as well as electronic check payments via ACH.


Recurring Payments

If you would like to set up an account to pay your invoices online on a recurring basis or be able save your payment information, please visit:  Advantage Pay Recurring Payments


One-Time Payments

If you would like to make a one-time payment on your account without setting up an Advantage Pay account, please visit: Advantage Pay One-Time Payment


To make a one-time payment
  1. Enter your customer account number and the associated billing zip code.
  2. Select “Checking or Savings” to pay by electronic check or “Credit Card” to pay by credit card.
  3. You will be taken to the invoice screen where you can select the invoices to be paid. 
  4. Enter your credit card information and payment date. Continue to complete the transaction.
  5. If you have any questions regarding the Advantage Pay service please contact our online payments support team at the address below:

Online Payments Support

onlinepayments@fadv.com

One-time Payments 

One-Time Payments

If you would like to make a one-time payment on your account without setting up an Advantage Pay account, please visit:  Advantage Pay One-Time Payment

To make a one-time payment
  1. Enter your customer account number and the associated billing zip code. 
  2. Select “Checking or Savings” to pay by electronic check or “Credit Card” to pay by credit card. 
  3. You will be taken to the invoice screen where you can select the invoices to be paid.  
  4. Enter your credit card information and payment date. Continue to complete the transaction.  
Online Payments Support

If you have any questions regarding the Advantage Pay service contact onlinepayments@fadv.com

 

One-time ePay

Payments by ACH or Wire

If you would like to pay your invoice by ACH or wire, please contact our client service team at the address below and they will supply you with the appropriate banking instructions.

Client Service
client.services@fadv.com 

When making a payment by ACH or wire please use the CTX format, providing your customer name/number(s) and invoice details, to ensure proper and timely posting of your payment. 

If you are not able to use the CTX format or have additional remittance details, please send those to our Cash Applications team at the address below.

Cash Applications
FADVPaymentRemittance@fadv.com

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