Every state needs the below in order to title and register a new vehicle
1) Original Certificate of Origin (if cab and chassis need 2nd stage) 2) Copy of the Bill of Sale 3) Original Odometer statement ( if not on Certificate of Origin)
There may be specific state requirements not listed above - see reference for state-specific requirements
Send Documents to First Advantage
Attn: Fleet Vehicle Operations 11800 Exit Five Parkway, Suite 120 Fishers, IN 46037
After sending the documents to First Advantage please fill out the contact form.
Please complete the following web form to send your request to our Title Management team.
First Advantage will sign as the "Seller" on your behalf and send the buyer the requested title(s) as instructed
Most states will let you transfer your vehicle from one state IRP account to a different state IRP account without transferring the title as long as the IRP account name is the same as the name on the title. In this case we will need the following
1) Copy of the title
The states that require the title to be changed in order to be on that states IRP account are NJ, TX, DE, PA, MD
Please complete the following web form to send your request to our Base team for fulfillment.
You will need to provide the title or Copy of the title if IRP not in NJ, TX, DE, PA or MD to First Advantage to complete the transfer.
Once obtained, please mail to First Advantage, Attn: Fleet Vehicle Operations, 11800 Exit Five Parkway, Suite 120, Fishers, IN 46037.
If the vehicle is base plated and staying with in the same state use this form or if the vehicle is IRP plated use this form. If the vehicle is base plated and moving states please go to category Transfer Vehicle to a new state.
Please complete the following web form to send your request to our Operations team for fulfillment.
Not all states will issue a refund. Please mail plate and/or registration to First Advantage. Upon receiving items, First Advantage will determine if a refund is applicable to be submitted to the state.
Send Documents to First Advantage Attn: Fleet Vehicle Operations 11800 Exit Five Parkway, Suite 120 Fishers, IN 46037
Please collect the needed documents and mail to Attn: Fleet Vehicle Operations 11800 Exit Five Parkway, Suite 120 Fishers, IN 46037
After sending the documents to First Advantage please return back to this page to fill out the contact form.
Thanks!
Please complete the following web form to send your request to our Permits team for fulfillment.
Please complete this form and send your request to our Permits team for fulfillment.
To get a title with only the registered owner's name please provide the following
1) Original Title 2) Copy of the Bill of Sale 3) Odometer Reading
There are some states that require other documents to find state-specific requirements see reference link.
To get a clean title only showing the owners name please provide the following
1) Original Title 2) Original Lien release
Note *Lien must be released by leasing institution *Lien release is required for states where the lien is present, but not reflected on the title *It is acceptable to keep the title with the lien signed off
To add a lien to an existing title the state will require the original title.
First Advantage will reach out to you if the state requires any additional information
The GVW of a vehicle is the amount it weighs when it is loaded. In order to lower the GVW on a vehicle, you must wait until the renewal period. To increase the weight on a vehicle just inform First Advantage of the change, by filling out the contact form.
*First Advantage will process 2290 if vehicle weight is increased above 54,999 lbs. *2290 will only be processed by First Advantage if this is a current service provided for your company.
The unladen weight on a vehicle is the amount it weighs unloaded. In order to change this amount on a vehicle, you must have a weight ticket. There may be specific state requirements not listed above - see reference for state-specific requirements.
To increase the weight on a vehicle just inform First Advantage of the change, by filling out the contact form.
Please refer to the reference link here to review any state-specific requirements. Once you have the required details please submit the request below.
Please return to this page once all the details are available
If the registration is current, please go to our Fleet Portal and access the Inventory tab. Please select unit, then click on Documents. A drop down will appear for you to click and download a copy of the registration.
If your vehicle's registration has expired, answer YES to the question below, and please utilize the following web form to submit your renewal request to our IRP/Apportioned team.
If you do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM)
If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
If your vehicle's registration has expired, answer YES to the question below, and please utilize the following web form to submit your renewal request to our Base team.
Please complete the following web form to send your request to our fulfillment team for for follow up.
Requested documents such as copies of Vehicle Inspection Reports and Emissions tests can be e-mailed to Vehicle@fadv.com for handling.
Original documents such as titles and Bills of Sale should be mailed to First Advantage, Attn: Fleet Vehicle Operations, 11800 Exit Five Parkway, Suite 120, Fishers, IN 46037
Within the Fleet Portal, please access the Renewal tab.
To verify your renewals please search for your location, then click under Renew section (yes, no, transfer) for each unit requiring a renewal response. Once you have made your selection, click the Save & Submit button.
If you do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM) If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
Within the Fleet Portal, please access the homepage and review renewal dashboards.
We apologize for the error concerning your invoice.
In order to address your issue, please contact your Customer Success Manager (CSM).
Opening a New IRP account requires 3 proofs of address (utility bill, Business license, SS4 IRS document, etc) in the name and address of the company in which the IRP account will be set up.
If you have the required documentation please email it to Vehicle@fadv.com
Please complete the following web form to send your request to our IRP/Apportioned team for fulfillment.
Thank you for notifying First Advantage of your recent or pending purchase of a new entity.
Please contact your Customer Success Manager (CSM) directly to provide the details of your new acquisition (i.e., Name of Company, new FEIN, number of vehicles, etc).
Thank you for notifying First Advantage of your intent to sell one of your business segments.
Please contact your Customer Success Manager (CSM).
Within the Fleet Portal, please access User Admin tab.
If your current user status is set as Admin, you are able to Add New User. Please click Add, then enter user contact information, then click Update.
If you are not an admin or do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM) to Add New User.
If your current user status is set as Admin, you are able to Disable Inactive User. Please select contact, then click on Edit. To disable, please click on box checked Active, then click Update. If you are not an admin, please contact your Customer Success Manager (CSM) to Disable Inactive User.
If you do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM).
Please access the self-service tool here to reset your Login Credentials. At login, you are able to reset your password. If requested, your username is your e-mail address.
If this does not address your issue, please contact your Customer Success Manager (CSM). If you are unaware of who your CSM is, please answer YES to the question below complete the following web form.
For this type of request please contact your Customer Success Manager (CSM).
If you are unaware of who your CSM is, please answer YES to the question below complete the following web form.
Please complete the following web form to send your request to our Regulatory Compliance team for additional follow up with you.
Please complete the following web form to send your request to our Compliance team for additional follow up with you.
Within the Fleet Portal, please access the Inventory tab. Please select unit, then click on Documents. A drop down will appear for you to click and download a copy of the registration.
If you do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM) If you are unaware of who your CSM is, please answer YES to the question below complete the following web form.
Within the Fleet Portal, please access the Inventory tab. Please select unit, then click on Documents. A drop down will appear for you to click and download a copy of the title.
Please complete the following web form to send your request to our Mileage & Fuel Tax team for additional follow up with you.
Please complete the following web form to send your request to our Reporting team for additional follow up with you.
Please complete the following web form and a member of our support team will assist.
