Vehicle Support

Contact Form
Name*
First Last
Email*
Phone*
Account*
File Uploads
Drop files here or
4.5MB max file size
What is the request/question?*

What type of request is this?
Within the Fleet Portal, please access the Inventory tab. Please select unit, then click on Documents. A drop down will appear for you to click and download a copy of the registration.

If you do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM) If you are unaware of who your CSM is, please answer YES to the question below complete the following web form.
Within the Fleet Portal, please access the Inventory tab. Please select unit, then click on Documents. A drop down will appear for you to click and download a copy of the title.

If you do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM) If you are unaware of who your CSM is, please answer YES to the question below complete the following web form.
Please complete the following web form to send your request to our Mileage & Fuel Tax team for additional follow up with you.
Please complete the following web form to send your request to our Mileage & Fuel Tax team for additional follow up with you.
Please complete the following web form to send your request to our Reporting team for additional follow up with you.
Please complete the following web form to send your request to our Mileage & Fuel Tax team for additional follow up with you.
Please complete the following web form and a member of our support team will assist.
Do you need further assistance?
Thanks!
Contact Form
Name*
First Last
Email*
Phone*
Account*
What document/report is needed?*

What type of request is this?
Within the Fleet Portal, please access User Admin tab.

If your current user status is set as Admin, you are able to Add New User. Please click Add, then enter user contact information, then click Update.
If you are not an admin or do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM) to Add New User.

If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
Within the Fleet Portal, please access User Admin tab.
If your current user status is set as Admin, you are able to Disable Inactive User. Please select contact, then click on Edit. To disable, please click on box checked Active, then click Update. If you are not an admin, please contact your Customer Success Manager (CSM) to Disable Inactive User.

If you do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM).

If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
Please access the self-service tool here to reset your Login Credentials. At login, you are able to reset your password. If requested, your username is your e-mail address.

If this does not address your issue, please contact your Customer Success Manager (CSM). If you are unaware of who your CSM is, please answer YES to the question below complete the following web form.
For this type of request please contact your Customer Success Manager (CSM).

If you are unaware of who your CSM is, please answer YES to the question below complete the following web form.
Do you need further assistance?
Thanks!
Contact Form
Name*
First Last
Email*
Phone*
Account*

What type of request is this?
In order to address your issue, please contact your Customer Success Manager (CSM).

If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
In order to address your issue, please contact your Customer Success Manager (CSM).

If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
Opening a New IRP account requires 3 proofs of address (utility bill, Business license, SS4 IRS document, etc) in the name and address of the company in which the IRP account will be set up.

If you have the required documentation please upload it in the following web form to send your request to our IRP/Apportioned team for fulfillment.
Please complete the following web form to send your request to our IRP/Apportioned team for fulfillment.
Thank you for notifying First Advantage of your recent or pending purchase of a new entity.

Please contact your Customer Success Manager (CSM) directly to provide the details of your new acquisition (i.e., Name of Company, new FEIN, number of vehicles, etc).

If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
Thank you for notifying First Advantage of your intent to sell one of your business segments.

Please contact your Customer Success Manager (CSM).

If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
In order to address your issue, please contact your Customer Success Manager (CSM).

If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
Do you need further assistance?
Thanks!
Contact Form
Name*
First Last
Email*
Phone*
Account*
File Uploads
4.5MB max file size
New Contact Name*
First Last
New Contact Email*
New Contact Phone*
Location(s) assigned to New Contact*
IRP State*
VIN Number*
Unit Number*

What type of request is this?
Requested documents such as copies of Vehicle Inspection Reports and Emissions tests can be provided to our team by uploading in the form below.

Original documents such as titles and Bills of Sale should be mailed to First Advantage, Attn: Fleet Vehicle Operations, 11800 Exit Five Parkway, Suite 120, Fishers, IN 46037
Within the Fleet Portal, please access the Renewal tab.

To verify your renewals please search for your location, then click under Renew section (yes, no, transfer) for each unit requiring a renewal response. Once you have made your selection, click the Save & Submit button.

If you do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM) If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
Within the Fleet Portal, please access the homepage and review renewal dashboards.

If you do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM) If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
Do you need further assistance?
Thanks!
Contact Form
Name*
First Last
Email*
Phone*
File Uploads
4.5MB max file size
Account*

What type of request is this?
Please refer to the reference link here to review any state-specific requirements. Once you have the required details please submit the request below.
Please refer to the reference link here to review any state-specific requirements. Once you have the required details please submit the request below.
I have the required details needed*
Please return to this page once all the details are available
If the registration is current, please go to our Fleet Portal and access the Inventory tab. Please select unit, then click on Documents. A drop down will appear for you to click and download a copy of the registration.

If your vehicle's registration has expired, answer YES to the question below, and please utilize the following web form to submit your renewal request to our IRP/Apportioned team.

If you do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM)

If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
If the registration is current, please go to our Fleet Portal and access the Inventory tab. Please select unit, then click on Documents. A drop down will appear for you to click and download a copy of the registration.

If your vehicle's registration has expired, answer YES to the question below, and please utilize the following web form to submit your renewal request to our Base team.

If you do not have access to the Fleet Portal, please contact your Customer Success Manager (CSM)

If you are unaware of who your CSM is, please answer YES the question below and complete the following web form.
Do you need further assistance?*
Thanks!
Contact Form
Name*
First Last
Email*
Phone*
Account*
Unit Number*
VIN Number*

What type of request is this?
To get a title with only the registered owner's name please provide the following

1) Original Title
2) Copy of the Bill of Sale
3) Odometer Reading

There are some states that require other documents to find state-specific requirements see reference link.

Send Documents to First Advantage
Attn: Fleet Vehicle Operations
11800 Exit Five Parkway, Suite 120
Fishers, IN 46037

After sending the documents to First Advantage please fill out the contact form.
To get a title with only the registered owner's name please provide the following

1) Original Title
2) Copy of the Bill of Sale
3) Odometer Reading

There are some states that require other documents to find state-specific requirements see reference link.

Send Documents to First Advantage
Attn: Fleet Vehicle Operations
11800 Exit Five Parkway, Suite 120
Fishers, IN 46037

After sending the documents to First Advantage please fill out the contact form.
To get a clean title only showing the owners name please provide the following

1) Original Title
2) Original Lien release

Note
*Lien must be released by leasing institution
*Lien release is required for states where the lien is present, but not reflected on the title
*It is acceptable to keep the title with the lien signed off

Send Documents to First Advantage
Attn: Fleet Vehicle Operations
11800 Exit Five Parkway, Suite 120
Fishers, IN 46037

After sending the documents to First Advantage please fill out the contact form.
To add a lien to an existing title the state will require the original title.

First Advantage will reach out to you if the state requires any additional information

Send Documents to First Advantage
Attn: Fleet Vehicle Operations
11800 Exit Five Parkway, Suite 120
Fishers, IN 46037

After sending the documents to First Advantage please fill out the contact form.
The GVW of a vehicle is the amount it weighs when it is loaded. In order to lower the GVW on a vehicle, you must wait until the renewal period. To increase the weight on a vehicle just inform First Advantage of the change, by filling out the contact form.

*First Advantage will process 2290 if vehicle weight is increased above 54,999 lbs.
*2290 will only be processed by First Advantage if this is a current service provided for your company.
The unladen weight on a vehicle is the amount it weighs unloaded. In order to change this amount on a vehicle, you must have a weight ticket. There may be specific state requirements not listed above - see reference for state-specific requirements.

To increase the weight on a vehicle just inform First Advantage of the change, by filling out the contact form.
Have you sent the documents To First Advantage?
Please collect the needed documents and mail to
Attn: Fleet Vehicle Operations
11800 Exit Five Parkway, Suite 120
Fishers, IN 46037

After sending the documents to First Advantage please return back to this page to fill out the contact form.
Contact Form
Name*
First Last
Email*
Phone*
Account*
Unit Number*
VIN Number*
New Weight*
Plate Type*
Does First Advantage hold the title?*
New Lien Holder Name and Address*
How were the documents sent?*
Tracking Number
Date the documents were sent*
Date Format: MM slash DD slash YYYY

What type of request is this?
Every state needs the below in order to title and register a new vehicle

1) Original Certificate of Origin (if cab and chassis need 2nd stage)
2) Copy of the Bill of Sale
3) Original Odometer statement ( if not on Certificate of Origin)

There may be specific state requirements not listed above - see reference for state-specific requirements

Send Documents to First Advantage

Attn: Fleet Vehicle Operations
11800 Exit Five Parkway, Suite 120
Fishers, IN 46037

After sending the documents to First Advantage please fill out the contact form.
Every state needs the below in order to title and register a new vehicle

1) Original Certificate of Origin (if cab and chassis need 2nd stage)
2) Copy of the Bill of Sale
3) Original Odometer statement ( if not on Certificate of Origin)

There may be specific state requirements not listed above - see reference for state-specific requirements

Send Documents to First Advantage

Attn: Fleet Vehicle Operations
11800 Exit Five Parkway, Suite 120
Fishers, IN 46037

After sending the documents to First Advantage please fill out the contact form.
Please complete the following web form to send your request to our Title Management team.

First Advantage will sign as the "Seller" on your behalf and send the buyer the requested title(s) as instructed
Most states will let you transfer your vehicle from one state IRP account to a different state IRP account without transferring the title as long as the IRP account name is the same as the name on the title. In this case we will need the following

1) Copy of the title (this can be uploaded in the web form below)

The states that require the title to be changed in order to be on that states IRP account are NJ, TX, DE, PA, MD
Please complete the following web form to send your request to our Base team for fulfillment.
You will need to provide the title or Copy of the title if IRP not in NJ, TX, DE, PA or MD to First Advantage to complete the transfer.

Once obtained, please mail to First Advantage, Attn: Fleet Vehicle Operations, 11800 Exit Five Parkway, Suite 120, Fishers, IN 46037.
If the vehicle is base plated and staying with in the same state use this form or if the vehicle is IRP plated use this form. If the vehicle is base plated and moving states please go to category Transfer Vehicle to a new state.

Please complete the following web form to send your request to our Operations team for fulfillment.
Not all states will issue a refund. Please mail plate and/or registration to First Advantage. Upon receiving items, First Advantage will determine if a refund is applicable to be submitted to the state.

Send Documents to First Advantage
Attn: Fleet Vehicle Operations
11800 Exit Five Parkway, Suite 120
Fishers, IN 46037

After sending the documents to First Advantage please fill out the contact form.
Have you sent the documents to First Advantage?
Please collect the needed documents and mail to
Attn: Fleet Vehicle Operations
11800 Exit Five Parkway, Suite 120
Fishers, IN 46037

After sending the documents to First Advantage please return back to this page to fill out the contact form.
Thanks!
Contact Form
Name*
First Last
Email*
Phone*
Account*
File Uploads
Drop files here or
4.5MB max file size
Unit Number*
VIN Number*
Location State*
State to be Titled*
State of IRP/Apportioned Plate*
States of Travel*
New IRP/Apportioned State*
Transferring Location ID*
Gross Vehicle Weight*
Address of where to send the title(s)*
New Location ID or New Location City*
How were the documents sent?*
Tracking Number
Date the documents were sent*
Date Format: MM slash DD slash YYYY

Welcome to First Advantage Vehicle Support

How can we assist you?

Base

IRP

Title Pull / Disposal

Permits

Mileage & Fuel

Account Support

First Advantage is pleased to be your service provider!

Vehicle Support:

New Permit Request

Contact Form

Vehicle Support:

My question is not listed here

Contact Form

Vehicle Support:

I need a document or report

Contact Form

Vehicle Support:

I have a legal/compliance question

Contact Form

Vehicle Support:

I need support for the Fleet Advantage Portal

Contact Form

Vehicle Support:

I need to provide an update to my account

Contact Form

Vehicle Support:

I have a billing question

Contact Form

Vehicle Support:

I have a question about Annual Renewals

Contact Form

Vehicle Support:

I need to follow up on an existing request made

Contact Form

Vehicle Support:

I recently lost a plate or registration for a vehicle

Contact Form

Vehicle Support:

I need to update information for a piece of equipment

Contact Form

Vehicle Support:

I recently purchased/sold/transferred a vehicle

Contact Form