Rideshare Companies Partner with First Advantage to Elevate Rider Safety

Challenge

As incidents involving rider safety began making headlines, First Advantage’s customer partners knew they needed a better process for rider safety. The goal: “Make every single ride a safe ride” by employing a safety platform. Pre-hire criminal records and driving records checks alone were not sufficient, with more drivers added to the road every day. When advanced technology can bring a ride to anyone virtually anywhere, is there an equivalent screening technology to monitor criminal records and returns reportable data in near-real-time?

At the touch of a button, rideshare companies make it possible for people to get from point A to point B—wherever they are. Using technology to quickly connect riders to drivers has changed the Transportation industry and the way people travel forever. As a founding company of the Transportation-as-aService gig economy, leading rideshare trailblazers are setting the safety standard for the entire industry by creating dedicated safety platforms with pre-hire checks as well as continuous criminal record checks.

In partnership with First Advantage, rideshare leaders go the extra mile with continuous criminal records monitoring as a core component of their safety platform. Drivers are not only pre-hire screened, but they are also continuously monitored for reportable criminal records activities with near-real-time reporting.

• Since the start of the criminal records continuous monitoring program, 225,569 court searches have been initiated
• Over 3,000 drivers have been removed from the road due to reportable criminal records
• Continuous criminal records monitoring in addition to pre-hire background screens has become the highest safety standard for rideshare companies

Solution

When First Advantage first launched continuous criminal records monitoring, it was a game-changer for the Transportation market. It has helped boost these rideshare companies safety platforms. Fast forward to today, these rideshare organizations are notified when a driver has a serious criminal infraction soon after the activity is recorded. Using the report data, these companies are equipped to take quick action to protect their customer base by suspending drivers from the road or removing them altogether. As the industry continues to evolve and expands to serve more people—and more drivers get behind the wheel—continuous records monitoring will support the Transportation industry in the years ahead.

Conclusion

Rideshare companies’ reputations and their ability to scale can be attributed to their extensive safety goals and the safety platform they have established. Today, every rider who opens their apps and selects a ride is transported with the assurance and peace of mind that the company and its drivers have set a new standard of ridershare safety.