First Advantage has been appointed by Microsoft Corporation to carry out your background screening. For further information, please contact askhr@microsoft.com or asiabsp@microsoft.com.

Each screening case is unique and its duration will depend on the level of checks we are required to complete as set out by Microsoft Corporation. First Advantage will work to process your case as promptly and efficiently as possible. Ordinarily, screening will take 13-15 business days to complete. Please allow First Advantage this time to complete your case. For more information, please contact asiabsp@microsoft.com.

Requirements may vary dependent on Microsoft’s specifications, as such all sections below may not be applicable to you. Please refer to the online application as only sections required will appear.

Scan your documents separately and ensure that all documentation uploaded is clear and complete. You may also wish to use your smartphone to photograph relevant documents and upload to the First Advantage portal.

• Your address history for up to a period in the last 7 years.
• Include any international addresses where possible.
• If travelling with no fixed address during this time, you will be asked to provide details.

• You will be required to provide a legible copy of photographic identification.
• You may be required to provide additional identification documents. Please refer to the online form.
• NOTE: Please ensure that your name in your identification document matches what you will be declaring in the online form. Please ensure you only upload a VALID and CURRENT ID document.

• You will be required to provide consent before First Advantage can commence your background check.

• You may be required to complete an additional consent form for Criminal Record Checks. You will be provided with any additional consent required when you complete the online form.

• You may be required to provide details of your employment in past 5 years, including details of any gaps in your employment.
• Your former employers will be contacted by First Advantage to verify the details of your employment.
• First Advantage may also be conducting employment references with your previous managers.

• You may be required to provide details of your education and professional qualifications/ memberships.
• You may be required to provide copies of your diploma/certificates or transcripts for the qualifications obtained.
• For candidates with degree level education completed in China, you may be asked to assist with the MOE/CDGDC education verification process – if this is relevant to you, you will be notified.

• You may provide further documents which could assist First Advantage in the screening process. Such documents could include;
  • Relieving letters, payslips, Tax forms, copy of contract (redacted is fine) or an employment certificate.
  • The documents should verify the start/end date of your employment with the company the position you held or currently hold (if still employed by the company)

IMPORTANT: First Advantage is unable to commence any checks unless the required consent forms are received.

Once you have completed your online application and provided the necessary supporting documentation, First Advantage will review your application for completeness and may contact you for additional information if necessary. Once all checks have been completed, a report will be issued to Microsoft.

If you have any queries regarding this process, please contact our Customer Care Team (microsoftsupport@fadv.com).

We are appointed by Microsoft Corporation to carry out your background screening, and are not permitted to update you on the progress or completion of your case. Please note that you are unlikely to receive updates on your case while it is in progress. You will be updated by the Microsoft HR team once your case is completed. For further details, please contact askhr@microsoft.com.

Please ensure you enter your username and password exactly as they appear in your welcome emails, ensuring that no additional spaces are entered. If your password is not accepted, please follow the ‘Forgot Password’ link to reset this. In the event that you are still unable to login to submit your questionnaire, please contact our Customer Care Team:

Your background screening has been ordered by Microsoft Corporation. If you have any questions regarding the requirements for screening and the impact that they may have on your prospective or existing employment, please contact asiabsp@microsoft.com.

Yes. If you have changed jobs and your new employer wishes to screen you or your current employer is conducting rescreening, you will need to complete a new questionnaire to ensure that the data used to complete your background screening is accurate and up to date.

Once you have submitted your Profile (Data Entry), you will not be able to log back in to submit more data as your case will be in progress. To provide us with additional documents or information, please send this by email to microsoftsupport@fadv.com.

If you have received a request for further documents or information but are not sure exactly what we require in order to progress your background screening, please call our Customer Care Team:

We will only request documents or information that is necessary in order to complete your background screening, in line with the requirements set out by Microsoft. Without the data requested, we will not be able to progress your background screening case. First Advantage processes all data in accordance with applicable laws and regulations.

If you cannot upload your documents, please send them to our Customer Care Team by email to microsoftsupport@fadv.com. We will confirm when your documents have been uploaded to your case. Please note that we are unable to start your screening until you provide a signed Consent Form. Please provide us with your signed Consent Form as soon as possible to avoid delays to your case.

If you do not have access to a scanner, you can take a photograph of the requested document. Please ensure that all information is legible, there is no screen glare or any other objects in the frame, and the entire document is shown. Most mobile phone cameras can produce a suitable quality photograph for this.

First Advantage cannot provide advice on what you should or should not enter onto your form. However, Microsoft have provided information on what is required from you regarding such disclosures in the ‘Additional Information’ section at the last part of the data entry. Please ensure you provide information per these Microsoft’s requirements. We recommend that if you have any concerns, you reach out to asiabsp@microsoft.com.

Please visit our website – https://fadv.com/privacy-policy/.

If you have any concerns with the background screening process, please contact asiabsp@microsoft.com to discuss further details.

First Advantage is a third party background screening company and acts as a data processor on behalf of Microsoft Corporation, who obtain reports on current and prospective employees. To obtain a copy of your background screening report, or to make a Subject Access Request (SAR), please contact Microsoft Corporation (asiabsp@microsoft.com) who controls this data. They will work with First Advantage as necessary to respond to your request. If you have further questions about this, please contact our Customer Care Team:

If you believe any of the information/data that has been gathered during your background screening is incorrect or does not relate to you, please contact asiabsp@microsoft.com to discuss in more detail.

First Advantage does not make hiring decisions and is not involved in the hiring decision made by Microsoft Corporation. If you have any questions, please contact asiabsp@microsoft.com.

Please contact our Customer Care Team.