As privacy and data security are a top concern for First Advantage, our support team can only communicate with individuals within Amazon who have been given access to our background screening platform.

If you're an Amazon Associate who is the subject of a background check, please visit fadv.com/amazonsupport for any support needs.

You can view this information within the order details available within the Candidate’s information in our First Advantage background screening system. An Estimated Time of Completion (ETC) date will be provided along with the summary of status of each search element. A job aid on this process can be found below.

Click here to see attached job aid

Please contact your direct manager as First Advantage cannot assist with this request since the credentials are managed internally within Amazon.

This needs to be done within Periscope, if you do not have rights to do this, please follow up with your direct manager for next steps. First Advantage is unable to accommodate any score changes.

Please contact amazon.support@fadv.com or call 866-280-8802 and provide the candidate name, order ID that needs to be discontinued. If the request is made after 1pm EST the same day the score was applied, the request cannot be pulled from mailing.

Please follow the internal escalation process within Amazon to notify First Advantage of the concern.

First Advantage is unable to re-open a case that was previously closed with pending case information. If the associate has indicated they resolved the original result that was pending this will need to be re-ordered as a fresh order in the Amazon system.

Please contact our Customer Care team at amazon.support@fadv.com or call us at 866-280-8802

Our Customer Care team is available for support from 8am-8pm EST, Monday-Friday.

Our Customer Care team can be reached at 866-280-8802.

Hours of Support are from 8am-8pm EST, Monday-Friday.