Security Incident Response Notification (SIRN) assists organizations in preparing for the series of events and activities that will transpire in the instance of a customer data security breach. SIRN is a fulfillment service that delivers rapid customer notification and assistance to businesses to minimize the potential impact of a customer data security breach.

Since 2005, over 200 organizations have reported data security breaches involving more than 150 million individuals in the United States, according to 2006 Ponemon Institute research. To help protect customers, various state laws have been enacted requiring specific notification. First Advantage's SIRN service has been developed to help businesses effectively prepare to respond to these customer data security breach incidents, and minimizing the impact on their customers and their businesses.

product features

• Print and mail notification letters to affected customers within 48 hours
• Flexible product solutions that an organization can choose to offer to affected customers to help protect against identity theft
• Dedicated toll-free phone number for each specific data security breach
• FCRA- trained customer service team ready to provide support for incident-specific questions and assist with fraud or identity theft
• Handle credit report disputes for all three credit repositories with just one phone call
• Customized websites for affected customers to acquire further information on a specific data security breach
• Notification letter and customer service script templates provided in advance by the businesses so that there is a rapid response to a data security breach
• Web site hub unique for each hosted business
• Customer address location service used to update out-of-date customer addresses

Should a data security breach occur, First Advantage Membership Services will print and send the organization's customized notification letters to customers within 48 hours. Through SIRN, the business can choose to offer any of a variety of credit reporting and monitoring packages to help customers detect fraudulent activities attributable to identity theft. First Advantage's team of Fair Credit Reporting Act trained representatives will be scripted and ready to handle all of the customer calls. The representatives will be able to answer questions based on the information provided by the client, credit reports, monitoring reports, fraud and identity theft via a toll-free telephone number dedicated to the client company. First Advantage Membership Services will enroll customers in the selected credit reporting and monitoring services and support these services throughout the chosen enrollment period.

Additional services offered as part of SIRN to help businesses address a data security breach incident include a customer address location service, a Web site hub for each hosted business and customized, secure Web sites for customers to acquire further information on a specific data security breach, based on the information provided by the business.

For further information on how SIRN can help your business, visit www.SIRNonline.com, contact one of our consultants by phone at 866.424.3223 or e-mail us at SIRNinfo@FADV.com.